Privacy Policy

1. Introduction

Ocean's Echelon Yacht Club ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines our practices in managing your information throughout your interaction with our website riverbanknote.sbs or when engaging with our yacht charter services.

Your agreement to the use of your data as specified in this document is assumed upon your use of our services. The policy adheres to privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We acquire personal information voluntarily provided by you when engaging with us, such as when you:

• Reserve a yacht charter
• Get in touch with us via our site or by telephone
• Opt-in to our email updates
• Complete forms on our website
• Take part in surveys or promotional events

The information collected may consist of:

• Identification and contact details (email, telephone, residential address)
• Transactional details (processed safely by external providers)
• Preferences and specifics about the yacht charter
• Details of an emergency contact
• Food preferences or health information (if made available to us)

2.2 Automatically Collected Information

In the course of your website visit, we automatically gather some device and browsing information:

• IP address plus location details
• Type and variant of browser
• Visited pages and duration on our site
• Sites that directed you to us
• Device attributes (model, display resolution, and so forth)

2.3 Cookies and Tracking Technologies

We implement cookies and analogous tracking tools to improve your user experience on our webpage. These tools are useful to:

• Maintain your preferred settings
• Assess website activity and performance
• Deliver customized content
• Enhance our offerings

Your browser settings or our cookie consent feature afford you control over cookie preferences.

3. How We Use Your Information

The information gathered is utilized for the reasons listed below:

• Service Provision: To execute yacht charter services, handle reservations, and maintain communication regarding your booking particulars
• Support for Clients: To address your questions and provide assistance where necessary
• Processing Transactions: To manage payments and related billing activities
• Safety and Security: To maintain the security of our services and prevent deceptive activities
• Promotional Outreach: With your consent, to send you offers and news
• Site Enhancement: To analyze how our site is used and improve its functionality
• Adhering to Legalities: To comply with laws and regulations in force

4. Information Sharing and Disclosure

Your personal information is not sold, exchanged, or leased to third parties by us. The following are instances in which we may disclose your data:

4.1 Service Providers

We may divulge information to reputable external service providers aiding us in areas such as payment processing, website hosting and upkeep, email marketing, analytics, performance tracking, and customer support.

4.2 Legal Obligations

Your data may be disclosed if mandated by law, or to respond to judicial procedures, court orders, emergencies, or to investigate possible wrongdoing or infractions.

4.3 Business Transitions

Should a company merger, acquisition, or asset sale occur, your information might be part of the assets transferred.

5. Data Security

We have instituted suitable safeguarding measures to protect your personal information from unauthorized access, alteration, leakage, or destruction. These include encryption, hardened servers, restricted access, periodic evaluations, and training of our staff.

Despite our efforts, no form of data transfer over the internet or electronic storage is completely secure. We cannot ensure the absolute safeguarding of your information.

6. Data Retention

We store your personal information for as long as it is necessary to fulfill its collection purpose or as obliged by legal requirements. Typical retention periods are:

• Charter bookings: 7 years for tax and legal reasons
• Marketing engagement: until cancellation or deletion request
• Web analytics data: 26 months
• Support interactions: 3 years subsequent to the final correspondence

7. Your Rights and Choices

You are entitled to rights such as inspection, amending, erasure (subject to legal limitations), portability, withdrawal from marketing, and control over cookie usage. For exercising these rights, please get in touch with us employing the details below.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics for assessing website usage patterns. You may opt out through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interfaces

Links to social platforms with distinct privacy terms are included on our website.

8.3 Payment Handlers

Payment operations are facilitated by third parties compliant with the PCI DSS standards.

9. International Data Transfers

We may transfer and process your data in nations apart from United Kingdom, implementing suitable protections in line with prevailing privacy laws.

10. Children’s Privacy

We do not purposefully collect data from children below the age of 13. Should you suspect that a minor has submitted information, reach out to us without delay.

11. Revisions to This Privacy Policy

Changes to this Privacy Policy may occur in response to new procedures or legislative changes. We will inform you by updating the policy on our website, emailing registered clients, or displaying a notice within our digital space. Acceptance of terms is understood upon your continued usage after updates are in effect.

12. Contact Information

For inquiries regarding this Privacy Policy or our data practices, reach us at:

13. Compliance with Google Ads User Consent Policy

We are compliant with Google Ads user consent requirements. Cookie and tracking configurations can be altered at any point using our cookie settings.